Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

It is our hope that you are satisfied with your products; however, you may request a refund or exchange for any purchased product if you experience any skin sensitivities or adverse skin reactions from using a product.    

To start a return, you can contact us at info@ssbderm.com. Please note that returns will need to be sent to the following address: Scottsdale Skin Boutique & Dermatology, 11333 N. Scottsdale Road, Suite 115, Scottsdale, AZ 85254 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All returned items must be packaged properly. Failure to do so may disqualify or reduce the amount refunded or may disqualify an item for replacement if it incurs shipping damage due to improper packaging.   

Shipping cost is non-refundable for all returns.

You can always contact us for any return question at info@ssbderm.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and gift cards. Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ssbderm.com.